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Failed Query export to Excel

Rob Williams Nov 16, 2017 12:17PM CET

I am downloading data to Excel via a Query and can export raw pulse values to Excel for 2 x electricity and 2 x gas OK but it fails when I get to the 4 water meters. But seemingly only if I include 4th (South Wing Bypass) - which is bottom of the meter list. I always see a good profile on screen but it then repeatedly fails when I export to Excel and tells me to contact support - so I am! I was getting the same error when I tried some days ago - so its repeatable. I think it works if I export South Wing Bypass on its own (so will try this now!) but not when it is included with any of the other 3 water meters.

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Irene Šimić Nov 22, 2017 10:59AM CET DEXMA Agent
Hi Rob,

Can you please tell me in which account are you having this problem?
Which 4 meters are you selecting?

Best regards,

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