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HOWTO: Move gateways from one account to other

Last Updated: Apr 09, 2014 03:04PM CEST
If you want to move a gateway from one account to other, follow these steps:

1) Download in excel the historical data for your active energy parameter for all your meters
  • Using our API. For more information, click Here
  • Using the "by device" app, downloading in excel week by week
  • If you upgrade your test account from "lite" to "professional" you will be able to download data in excel using our "queries" app, fastest than using "by device" app.
2) Delete the gateway in the source account
 
3) Register the gateway in the  destination account
 
4) Wait until you recieve the first readings (and parameters are generated)
 
5) Import data using excel data import feature. For more information about import data using excel, click Here.
 
6) Configure locations, supplies, widgets, reports and alerts
 
7) You're done!

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