Welcome to DEXCell Energy Manager!
If you need some help to start working with our platform very quickly this is your tutorial!
Here you will learn how to create and set up your first account and we will give some material, so you know where to look at in case you need additional information.
Before starting, in case you have any doubts after this tutorial or whenever, don't hesitate contacting us by sending an email to firstname.lastname@example.org. We will be delighted to answer your questions! :)
Create an account
The first thing you must do when you get into DEXCell for the first time, is creating an account for your client.
Let's say you want a Professional account with 50 DPs (Datapoints). You will have to follow the next steps in order to create it.
1. Once you get into our platform with your SuperAdmin user, you will see something like the next picture, where you must go to Account management
2. Once done that, you will see the next screen divided in 3. Here, when you have more accounts, you will see the Active accounts that you have and the Expired ones.
What you must do here is click in Create a new account.
3. Doing this you will be redirected to the next screen, where you must fill the blanks to perform the account as you desire.
You should write a distinctive Account name, so you can find it easy in the platform.
As for the license, you must choose the privileges your customer is going to have (in this case Professional DP).
Since we want to have 50 DPs, you must write 30 DPs (in addition to the 20 of the account) in the blank left in DPs Professional.
Now that you already created the account you can start setting it!
HOWTO: Upgrade an account
Whenever you want to upgrade an account even though is the license or the number of DPs, you have to follow these steps:
To start, let's go to Account management.
There, a page like the following one will be shown, with both active and expired accounts.
Now, to upgrade either the license or the number of Mtrs/DPs, you must click on Upgrade Plan.
When you do this, the next page will appear to expand the services of the account.
Once you have chosen the new “version of the account (let’s say you upgrade from 50 DPs to 100 DPs), you will have to click on the button set on the bottom-right of the page and preview the invoice before it’s sent.
As it is sown in the picture above, in the preview of the invoice you will be able to see the price of upgrading 50 more DPs in your account (you will see always the total quantity of DPs that you have, not only the quantity you are upgrading) with you partner discount applied.
Once you check this and you decide this is what you want, you will have to check the “Security responsibility check” before purchasing your request.
If you decide this is exactly what you want and click on “Purchase”, you will be automatically provided with the services you requested for (in this case 50 more DPs) and your financial contacts will receive an invoice in their email regarding this purchase.
And just start enjoying your new services!
To set up your new account you have to follow some steps that are accurately explained on the next support links:
Finally, and not less important, you will have to give access to your customer to this account.
Now, if you have 5 more minutes...
After setting up your account the only thing there's left to do is to start playing!
DEXCell Energy Manager has many options and applications with the aim of making your work easier.
The most common extra things that our customers tend to use, besides the basic set up, are the reports and alarms.
Additionally, there are some applications that we keep doing to ease the work and that you can find here.
DEXMA has a platform with some courses that enable you to be totally trained to use our tool in less than 3 hours! We will give you access to it directly so you can follow the courses as soon as you can and, when you are finished, you will receive a certificate according to the knowledge acquired.
We totally recommend you to do it! ;)
As stated before in this article, for any problems that you may have we, you can try looking for the solution on our platform DEXMA support or, if you can't solve it, we will be glad to answer all your questions.
So, do not hesitate sending an email to support@dexmatech for any technical problems or doubts about DEXCell and email@example.com for financial doubts, we'll be delighted to help you and make your experience with us as easy as we can.
We are happy to have you on-board and we hope this can turn into a long-term relationship! :)