Support Center

HOWTO: Renew an account

Last Updated: Feb 07, 2014 04:33PM CET
DEXCell Energy Manager accounts are good for one year. DEXMA will inform you by email a month prior to account expiration to remind you to renew. You will recive another reminder a week before your account expires and a final notice the day of the account expiration. 

We will have to click "Renew" in order to maintain our DEXCell Energy Manager account. 

For that, we log in to DEXCell Energy Manager with a SuperAdmin user and we access to "Account Management" menu.
The menu has three areas: "Active accounts", "Expired accounts" and "Applications".
  • The "Active accounts" area shows a list of all accounts contracted with DEXMA. 
  • Under "Expired accounts" area, you can view your expired accounts
  • The "Applications" area contains all applications pending approval of DEXMA's sales department, such as new accounts, account extensions, upgrades, etc. 
In order to renew an account, just click on "Renew".
Now, you will be able to enjoy of DEXCell Energy Manager services for one year more! 

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