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HOWTO: Configuring DEXGate to obtain IEC meter logs

Last Updated: Apr 12, 2014 12:36PM CEST
One of the most useful tools in order to detect possible errors in our facility is using the logs menu.
In this article we will explain how to obtain the logs of a IEC meter connected with a DEXGate.

Once we have registered our DEXGate on DEXCell Energy Manager, we will obtain a "Gateway token":
Now, we have to go to the web administration interface and configure the IEC 870-5-102 section. Then we have to write the token obtained on the previous step as we can see on the following  image:

We click on Save and now we will be able to see the logs on DEXCell Energy Manager. 

Most common errors:

Link address or connection problem. We will have to check the wire, link addres, parity or speed
18/10/2013 02:08:48 CEST - WARNING - IecContinousServer - iec-XXXXX4028104436 - Problem sending preamble. Link address or connection problem. Message: No answer1 received

Error getting serial number. We will have to check the password
18/10/2013 03:11:50 CEST - WARNING - IecContinousServer - iec-XXXXXX041100451 - Error getting serial-number, possible password problem. 

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